Practice Payment Policy

• It is our practice policy to give patients full information about the cost of their dental work before any treatment is undertaken.
• A written estimate and treatment plan will be provided for all dental treatment during your first visit for a check up at the practice. If you are visiting for a specific treatment an estimate will be provided for the same after the diagnosis by the dentist. We may not provide you this estimate on complementary consultations.
• For some treatments the receptionist would be able to assist with approximate costs prior to seeing the dentist such as emergency fee, clean, simple filling & tooth whitening. Emergency fees are worked out depending on the time of day the patient is to be seen.
• A list and explanation of charges and how we calculate our private fees appears on our website www.kensingtonDentalSpa.com . We are able to assist you in person or over the phone at all times. Please speak to the reception.
• We offer patients a range of payment options, depending on their needs.
  DENTAL FINANCE: We offer finance options on some treatments and are able to guide you with the payment options. It is a simple procedure. You would be required to fill the finance company form. They perform a credit check and inform the practice. We are then able to give you an appointment fairly soon.
• You may pay for your dental care by cash or credit/debit card only. You might be requested to show us another proof of ID if required. This is for your security. We do not accept payments over the phone. Payment must be from the patient’s card.
• We try to make payment as straightforward as possible. Our normal policy is that patients are asked to make payments on the day of the treatment for the treatment they have received.
• For some treatments that include laboratory fees a proportion of fees is payable as a deposit towards the treatment prior to the commencement of treatment and the balance on completion. For treatments that require a ‘fit’ or are above £500 pounds (such as Veneers, Lumineers, Braces, Cerec) the patients will be requested to pay in advance (prior to treatment) on the day.
• We may request you to pay a deposit towards your treatment or appointment if you are to see a specialist or a dentist/hygienist working on specific days of the week. This is optional and you are not obliged to make this payment in advance.
• Advance notice required for cancellation of appointment: Emails are not accepted as a notice for cancellation of appointment. There is a nominal & fixed charge on missed appointments regardless of the treatment or cost. Half hour appointment: Minimum of 24 hour notice is required. Charge: £ 50.00 (GBP) One hour plus appointment: Minimum of 48 hour notice is required. Charge: £ 75.00 (GBP)